Privacy Policy

Last updated: 03/02/2026

At Metrixel, we take the protection of your personal data very seriously. This policy describes how we collect, use, and protect your information when you use our platform.

1. Data Controller

The data controller is Metrixel, accessible from https://metrixel.com. You can contact us at [email protected].

2. Data We Collect

2.1 Registration Data

When you create an account, we collect:

  • Name
  • Email address
  • Password (stored encrypted)

2.2 Billing Data

Payment information (credit card, billing address) is processed directly by Stripe, our payment processor. Metrixel does not store credit card data on its servers. For more information, see Stripe's privacy policy.

2.3 QR Code Scan Data

When someone scans a QR code generated with Metrixel, we automatically collect:

  • IP address (for approximate geolocation)
  • Browser user agent (device and browser type)
  • Date and time of the scan
  • Referrer (source page, if available)
  • Browser language
  • Approximate geographic location (country, city) derived from IP

Scan data is collected for analytical purposes so our users can measure the performance of their QR campaigns. It is not used to personally identify visitors.

2.4 Platform Usage Data

We collect information about how you use the platform, including pages visited, features used, and frequency of use.

3. Purpose of Processing

We use your data to:

  • Provide the service: Manage your account, process payments, and deliver contracted features.
  • QR analytics: Provide statistics about your QR code scans.
  • Communications: Send transactional emails (registration confirmation, password reset, account notifications).
  • Service improvement: Analyze platform usage to improve user experience.
  • Legal compliance: Comply with legal and tax obligations.

4. Legal Basis

  • Contract performance: Processing is necessary to provide the contracted service.
  • Legitimate interest: Platform improvement and fraud prevention.
  • Consent: For optional commercial communications.
  • Legal obligation: Compliance with tax and commercial regulations.

5. Data Sharing

We do not sell your personal data. We share information only with:

  • Stripe: Payment processing.
  • Hosting provider: Data storage on secure servers within the EU.
  • Email services: Sending transactional emails.
  • IP geolocation services: To determine approximate scan locations.

6. Data Retention

  • Account data: Retained while your account is active. After account deletion, data is erased within a maximum of 30 days.
  • Scan data: Retained while the account is active.
  • Billing data: Retained according to applicable tax obligations (minimum 5 years).

7. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data.
  • Portability: Receive your data in a structured format.
  • Objection: Object to the processing of your data.
  • Restriction: Request restriction of processing.

To exercise your rights, contact us at [email protected].

8. Security

We implement technical and organizational security measures to protect your data:

  • SSL/TLS encryption on all communications
  • Passwords encrypted with secure hashing algorithms
  • Restricted access to personal data
  • Regular backups

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes through the platform or by email. The last update date will always be visible at the top of this page.

10. Contact

If you have questions about this privacy policy, contact us at: